GENERAL STANDARD TERMS AND CONDITIONS OF Instant Driver AS FOR THE ONGOING ARRANGEMENT OF TRANSPORT SERVICES FOR THE USER
Instant Driver AS, Org nr: 912 640 949 Selma Ellefsens vei 6, 0581 Oslo, shall arrange transport services through the https://airporttransferoslo.com/ booking platform (hereinafter referred to as “Instant Driver”); the said services shall be rendered by taxi and rental car businesses registered with Instant Driver (hereinafter referred to as PROVIDER or PROVIDERS) for taxi and rental car clients (hereinafter referred to as USER or USERS). The term “rental cars” hereinafter refers to limousines with a driver (booking classes: Economy Class, Business Class, and First Class).
Instant Driver takes due care in maintaining complete transparency towards all parties and all parties render quality services which they offer. For this reason, Instant Driver’s General Standard Terms and Conditions apply as a foundation to all business relations between USERS and Instant Driver. These are also viable to all USERS for all the offers that are offered to them via Instant Driver, the arrangement of such offers by Instant Driver, and any other use of the platform or its services. Any General Standard Terms and Conditions of PROVIDERS or USERS shall only become a part of the contract if their appropriateness is inevitable and Instant Driver has given written consent thereto.
Passenger transport services rendered by PROVIDERS to USERS are arranged via Instant Driver, the booking platform provided by Instant Driver. Instant Driver enables PROVIDERS to provide their services to USERS on Instant Driver. The PROVIDERS should display their transport service by detailing all the details like qualifications, vehicles, prices, and other relevant data related to their services on Instant Driver, and Instant Driver’s responsibility is to present the whole service offer to the USERS on behalf of PROVIDERS. Via Instant Driver, USERS are free to choose the available vehicles and transport capacities and book them through the said platform. Instant Driver acts as an agent between the PROVIDER and USER in regard to such passenger transport services. The business relation is only made between the PROVIDER and USER for such transportation services.
3.1 ARRANGEMENT OF PASSENGER TRANSPORT SERVICES RENDERED BY TAXI COMPANIES
Concerning taxi companies that provide passenger transports and are labeled as PROVIDERS, Instant Driver shall act as an agent for making bookings for such PROVIDERS and shall put PROVIDERS’ service offers on Instant Driver on their behalf. USERS then search for suitable and reliable services on Instant Driver and select any service feasible to them. Instant Driver acts as a medium through which USERS’ requests pass on to an appropriate PROVIDER who represents as a selected service provider to the USER. When the enquiry has been completed, the USER will receive a confirmation from Instant Driver immediately. Rendering the transport service will not come to an end until the job has been accepted by the PROVIDER. The contract is made between the USER and the selected PROVIDER, which comes to a conclusion only when the confirmation is sent by Instant Driver on behalf of the PROVIDER to the USER. After the conclusion made by Instant Driver, the transport service is rendered by the PROVIDER and the transport service is executed by executing the contractual and statutory provisions (e.g. taxi fare) made between the PROVIDER and the USER. Instant Driver has been assigned as the trusted body that could manage the accounts of the passenger transport services for the USER on behalf of the PROVIDER.
3.2 ARRANGEMENT OF PASSENGER TRANSPORT SERVICES RENDERED BY RENTAL CAR COMPANIES
Concerning rental car companies that provide passenger transports and are labeled as PROVIDERS, Instant Driver shall act as an agent for making bookings for such PROVIDERS and shall put PROVIDERS’ service offers on Instant Driver on their behalf. USERS then search for suitable and reliable services on Instant Driver and select any service convenient to them. Instant Driver acts as a medium through which USERS’ requests pass on to an appropriate PROVIDER who represents as a selected service provider to the USER. When the enquiry has been completed, the USER will receive a confirmation from Instant Driver immediately. Rendering the transport service will not come to an end until the job has been accepted by the PROVIDER. The contract is made between the USER and the selected PROVIDER, which comes to a conclusion only when the confirmation is sent by Instant Driver on behalf of the PROVIDER to the USER. After the conclusion made by Instant Driver, the transport service is rendered by the PROVIDER and the transport service is executed by executing the contractual and statutory provisions (e.g. taxi fare) made between the PROVIDER and the USER. Instant Driver has been assigned as the trusted body that could manage the accounts of the passenger transport services for the USER on behalf of the PROVIDER.
4.1 Instant Driver has an individual account on Instant Driver where it provides its services which are free of charge whereas to use Instant Driver’s services under a corporate account, there needs to be a fixed monthly user fee.
4.2 Instant Driver also reserves the right to offer several booking classes with different price standards to the USERS in the name of or on behalf of the PROVIDER.
4.3 There are three booking classes for rental cars (Economy Class, Business Class, First Class) and one booking class for taxis. The three categories of the booking classes may differ in terms of the vehicle category, waiting time, and service provided in the car such as newspapers and drinks, etc.
5.1 Instant Driver utilizes the electronic credit card payment system and other electronic methods of payments. Instant Driver works with a reputable provider for electronic payments which manages credit card details and handles payments. Instant Driver does not store the USERS’ payment information (Check Instant Driver Privacy Statement).
5.2 When booking is done by a USER then Instant Driver authenticates the USER’s credit card payment with the payment provider after which the said amount is deducted, when the USER has successfully completed his or her journey with the PROVIDER. In order for the charges to get deducted, the USER is supposed to authorize the final amount at the end of the journey by entering the PIN or by signature. Instant Driver shall not make the charge to the USER’s account without such authorization.
5.3 The amount charged depends upon the taximeter price for taxis and the fixed price for rental cars plus any other extra charge like route charge, waiting times, etc. However, such changes to the fare shall only be valid if authorized by the USER at the end of the trip.
6.1 PROVISION OF SERVICES
Via Instant Driver, a USER as a potential passenger for a transport job may make direct contact. In this connection, the PROVIDER’s data shall be transmitted to Instant Driver for identification purposes after a booking has been made by a USER. In addition to the driver’s name (first name and surname), the driver’s telephone number, license number, and, if applicable, rating shall also be transmitted. The USER’s basic data (particularly the name and telephone number) shall be transmitted before the trip to the PROVIDER and the relevant driver who carries out the job for identification and so that contact can be made if required.
6.2 LIMITS OF PROVISION
The Internet access is not provided under services by Instant Driver and the USERS have to personally take care of maintaining the Internet access. The system requirements, configurations, and efficiency of their terminal equipment for using Instant Driver and updating the software and shall bear the costs themselves.
6.3 DEBT COLLECTION MANAGEMENT
Instant Driver has the individual contract with the PROVIDERS and therefore is entitled to ownership of any or all claims made against the USER for transportation services rendered by the PROVIDERS and is also authorized to collect the respective payments in its own name or on its own account. Instant Driver has the authority to collect the said amount communicated by the PROVIDER and agreed by the USER by charging the USER’s credit card or any other payment method with the assistance of payment service provider as per Art.5. All fees and charges shall include statutory value added tax.
7.1 Upon registering on the Instant Driver site, the USER is entitled to utilize the technical resources offered by Instant Driver.
7.2 If the USER wants the registration to be done effectively then the USER is liable to furnish all the details such as full name, address, telephone number, etc. in the registration screen These data will be kept confidential and shall not be disclosed to any third parties. The USER can view further details relating to the registration in the Instant Driver privacy statement.
7.3 The USER is free to change or update the registration data at any time subject to the requirements of Instant Driver and always keep the data up to date.
7.4 Also the USER has to stay careful in utilizing the Instant Driver platform and doesn’t make any impairment, overload, or damage to the platform for which it is made and should not be subjected to any risk. The USER will not bypass or modify any safety precautions made by Instant Driver, neither itself nor through any third parties.
7.5 Instant Driver reserves the right to the software and services provided by Instant Driver and USERS shall not copy, modify, reverse-engineer, decompile, or distribute the software made available to them.
7.6 The USER should keep their user name and password safe and should not disclose the user name and password to any third party or allow any third party to access Instant Driver. The USER is solely responsible for the confidentiality feature of his or her user name or password and any unauthorized access by the third party should be informed to Instant Driver.
7.7 The USER should give guarantee that they shall not bypass Instant Driver when concluding any contracts with the PROVIDERS provided that the transport service arranged was offered via Instant Driver.
7.8 The USER should always furnish accurate and complete information, and the USER is entitled to pay the full amount after the completion of the trip and should not try to escape from making the payment.
8.1 REVOCATION
A USER is allowed to cancel a booking of the transport service free of charge up to 24 hours before the scheduled pick-up time.
8.2 CANCELLATION
In case of booking cancellation for the transport service, the USER will have to pay the following cancellation fees:
a) For bookings canceled between 24 to 2 hours before the pick-up time: 50% of the total amount b) For bookings canceled less than 2 hours before the pick-up time: 100% of the total amount
8.3 NON-AVAILABILITY
If the USER fails to be present at the agreed pick-up location at the agreed time, the PROVIDER is entitled to cancel the booking. In such cases, the USER will have to pay 100% of the total amount.
9.1 Instant Driver is not liable for any damage caused due to the negligence of the USER, including any misuse or unauthorized use of the platform.
9.2 Instant Driver is not liable for any damages caused due to the cancellation or non-availability of the transport service by the PROVIDER.
9.3 Instant Driver is not liable for any damages caused due to any delay in the transport service.
Instant Driver respects the USER’s privacy and is committed to protecting their personal data. Instant Driver shall collect, process, and use the USER’s personal data in accordance with the Instant Driver privacy statement and the applicable data protection laws.
11.1 These General Standard Terms and Conditions shall be governed by and construed in accordance with the laws of Norway.
11.2 Any disputes arising out of or in connection with these General Standard Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Oslo, Norway.
11.3 If any provision of these General Standard Terms and Conditions is or becomes invalid or unenforceable, the remaining provisions shall remain unaffected.
11.4 Instant Driver reserves the right to amend these General Standard Terms and Conditions at any time. Any amendments shall be communicated to the USER in an appropriate manner. The USER’s continued use of Instant Driver after such amendments shall constitute their acceptance of the amended terms and conditions.
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